Lancli.com FAQ

You can Check our Fees & Charges page for more information about fees structure

About Lancli.com

• What is Lancli?

  Lancli.com is an online outsourcing platform that contact businesses with global network of freelancers. Any member can post a project and choose from skilled freelancers who offer bid proposals with rate quotes and time estimates for completing the work.

  
  Employers can pick of thousands of freelancers who have the exact skills needed to get the job done, without the expense and commitment of hiring full-time employees in person.

  
  Freelancers have available source of constant part-time and full-time work opportunities from employers who are specifically seeking them out.

• What fees does Lancli.com charge?

  Please see our detailed list of Fees & Charges.

• How do I sign up?

  1. Fill out a short signup form. Create a unique username for identification in our system, provide a valid email address, and confirm that you have read our Terms and Conditions.

  2. Confirm your email address. After you sign up, we will send a verification email to you. Follow the link on the email to activate your Lancli.com account.

  3. Create your profile. Fill out your profile correctly and completely to let the Lancli community know who you are and what you're looking for.

     Users with incomplete profiles will not be allowed to bid on projects. Here are a few tips to complete your profile:

     • Upload a photo on your profile.

     • Use your full name or company name as your display name.

     • Your Professional Headline is a good place to make a solid first impression. It might be your company slogan or a list of the top skills you can offer to an employer.

     • Add more details about yourself in Summary section to. This is your chance to really make your profile stand out from the crowd. Talk about your company mission, your work history and skills.

• I am an Employer, how will Lancli work for me?

  You can gain a competitive advantage over your competition by tapping into a skilled global workforce on demand.

  
  If you are a small business and can't afford to hire a full-time staff, don't worry! The power of Lancli.com is available for small to medium businesses! Whether it's a website that needs building, business cards or stationery that needs designing, a product that needs to be designed or manufactured, or research that needs to be done, this is the place for you!

  
  Thousands of skilled workers are ready to start working right now! All you need to do is post a project!

• I am a Freelancer, how will Lancli work for me?

  With Lancli, you can work at home and connect with global network of projects across a huge range of industries - ultimate job flexibility!

  
  Work on what you want, when you want and where you want to! The lifestyle of a freelancer is rising. By working as a Freelancer online, you can greatly increase your client base and job throughput.

   

  To start, all you need to do is sign up And start bidding. It's FREE!

User Profile

• How do I edit my Profile?

  • Log in to your Lancli.com account.

  • Click your thumbnail profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click the pencil icon next to the profile section you want to update.

  • Click Save.

  
  User profiles enable in-page editing, so you can edit all your account information directly from your profile page.

• Your Profile

  Your personal profile will showcase your true self and build more trust with your clients.

  
  Profile Name

  Your display name will now show your personal name. This encourages more employers to build trust, thus giving you the chance to land more projects.

  
  Profile Name Conditions

  Your name and initial of your last name will be used instead of your username in public areas

  
  Profile Logo

  Your profile picture should be a high quality profile image of yourself/corporate logo. The recommended resolution is 280x280 pixels and the maximum file size is 2MB.

  
  Professional Headline

  This should specify the line of work that you do as a professional freelancer. You can use your work title, the areas of work that you specialize in, or your very own slogan or tagline (maximum of 50 characters).

  
  Profile Summary

  The summary should include a brief introduction of yourself, your skills, qualifications, and what you can offer to potential clients for projects you’d like to complete.

  
  Cover Picture

  You can personalize your profile page by using a cover photo. This can added only by users who are on a paid membership plan. The cover picture must be between 1920 and 3840 pixels, with a height of at least 550 pixels.

• Can I change my username?

  No. Your username is permanent and cannot be changed.

• How do I change my display name in my Profile?

  Follow these steps:

  • Log in to your Lancli.com account.

  • Click your profile picture at the upper right corner of your Dashboard.

  • Click Edit Profile on your profile page.

  • Click the pencil icon next to your display name.

  • Update your display name.

  • Click Save.

• How do I add a Portfolio to my Profile?

  Every Lancli.com have very own personal portfolio. This is where freelancers can showcase their work for employers.

  
  To add images, and text or code to your portfolio, follow these steps:

  • Log in to your Lancli.com account.

  • Click your profile picture at the upper right corner of your Dashboard.

  • Click Edit Profile on your profile page.

  • Click + Add Portfolio.

  • To add a cover image to your portfolio, click + Add Item, upload the file, then click Save.

  • To add a work sample to your portfolio, click + Add Portfolio Item, upload the file, then click Save.

  • Once done, click Go back to Profile page.

• The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?

  You can get your 100% profile icon by following these steps:

  • Log in to your Lancli.com account.

  • Click your profile picture at the upper right corner of your Dashboard page.

  • Click Edit Profile. 

  • Hover over the camera icon and click it to add a profile picture.

  • Click the pencil icon to add your Professional Headline.

  • Click the pencil icon to add your Profile Summary.
    

  • Click + Add Portfolio to add at least 2 items to your portfolio.

  
  Update your Hourly Rate and Resume as well.

• How do I close my account?

  To close your account:

  • Log in to your Lancli.com account.

  • Click your profile picture at the top right corner of your Dashboard.

  • Select Settings. 

  • Click Close My Account.

   
  Please make sure before closing account that you:

  • Don't have any projects on the site

  • paying any fees owed on the account

• Why is my account suspended?

  • Posting contact information or links to contact information, in a project description, a bid or on the message boards.

  • Posting invalid, improper content, advertisements and illegal or inappropriate information in a project description, a bid, or on the message boards.

  • Posting a request to exchange funds between accounts without a valid project. Lancli.com is not a money transfer service, and any such transactions will be reversed.

  • Creating multiple accounts. Members can only have ONE Lancli account, which they can use to both hire, and bid for jobs.

  • Violating the Lancli.com Terms and Conditions. This may also result in account termination. Please read and understand our Terms and Conditions carefully before using the site.

  
  If you believe your account has been suspended in error, please send an email to support@Lancli.com using your registered email address.

Memberships

• What are Lancli.com memberships?

  It's a way to benefit from using Lancli.com. You can get additional benefits by upgrading to any of our paid Lancli.com Memberships:

  • BASIC

  • PLUS

  • PROFESSIONAL

  View the complete list of benefits per membership plan here.

• What benefits do lancli Members get?

  For Employers:

  • Free Project Extensions (for Basic, Plus and Professional members) - This feature increases the time your project can receive bids.

  • Lower job fee (for Basic, Plus and Professional members) - This feature will make you pay lower job fee for lancli.com

  
  

  For Freelancers:

  • More bids to use on projects. The more you bid, the better your chances at being awarded a project, which means you can earn more!

  • Lower job fee (for Basic, Plus and Professional members) - This feature will make you pay lower job fee for lancli.com

  • More skills (for Basic, Plus and Professional members) - This feature will increase number of available skills and increase project awarding.

   

  View the complete list of benefits by membership type here.

• How much does a lancli.com Membership cost?

  Please view the lancli.com Memberships page to see the pricing.

• I've deposited funds for a membership but haven't been upgraded yet.

  Please click here to upgrade your membership. Just click Upgrade on the column of your preferred membership plan.

• What are the Billing Cycles for lancli Memberships?

  Monthly and annual billing cycles are available for all paid membership plans.

  
  Depending on what option you choose, your membership will be renewed at the end of each month or at the end of each year. Billing due date information is available on the Memberships page and your Settings page. If you choose to pay annually, you'll be able to save up to 20% compared to paying monthly.

• How do I upgrade my membership?

  Visit the lancli Memberships page and click Upgrade on the plan you wish to upgrade to.

  
  You'll be upgraded instantly to a new monthly or annual subscription.

Employers

• How does lancli.com work for employers?

  Lancli.com safe environment for Employers and freelancers around the world to conduct business. You can use the site to look for professional freelancers who can deliver the work you require, whether it be a short-term or long-term project..

• How can I ask questions before selecting a freelancer?

  You can send a private message (PM) to discuss any detail with freelancers.

  • Log in to your Lancli.com account.

  • Click My Projects.

  • Click your project's title to go to working-stage page.

  • Click Chat on the bid of the freelancer you want to contact.

  
  A chat window will open once you click the Chat button. If the freelancer is online, they will be able to view the chat window and reply to you. If they are offline, your message will be saved in their Inbox, and they can access it once they log in to their account.

• How do I award a freelancer?

  When you're ready to award a freelancer or freelancers, follow these steps:

  • Log in to your Lancli.com account.

  • Click My Projects. 

  • Click your project's title to go to working-stage page.

  • Click Award on the bid of the freelancer you have selected.

• What fees will I pay?

  Posting a project on the site is free!

  
  To know about project-related fees, please check our  Fees & Charges page.

• How do I post a project?

  Click on Start your Project button. For your convenience, you can just click this link.

• Why is my project rejected?

  We do not allow projects with content that may harm the business operation or reputation of Lancli.com or cause a possible loss of services of its suppliers. The fees incurred from these projects are non-refundable. 

   
  Below is a list of some of the projects that violate our Terms and Conditions:

  • Hacking, reverse-engineering, skimming, cracking, clickjacking, decompiling, Cryptowall, or dropper software

  • Advertisements

  • Looking for work

  • Creation, buying or selling of accounts

  • Asking for/generation of likes, views, followers, reviews, votes, downloads, comments

  • Money-transfer and money-exchange projects

  • Captcha Projects - bypass, keylogger, etc

  • Buying or selling of end products

  • Selling of stolen scripts

  • Craigslist projects

  • eBay spamming

  • School assignments, university projects, theses, dissertations, online exams, online interviews, etc.

  • Falsification of documents

  • Creation of bots for cheating, bypassing or circumventing of systems

  • Javascript injection

  • Silent doc exploit/FUD (fully undetectable)

  • Racist or discriminating remarks

   
  Please refer to our Terms and Conditions and Privacy Policy for more information.

• What is a Starred Project?

  Starred Projects attract more, higher quality bids as they will be listed prominently on the home page. Starred Projects incur a one-time fee of $12.00 USD. 

  
  This type of project appears with the Starred icon next to the title of the project.

• What is an Urgent Project?

  Urgent projects skip the project queue and are listed immediately, receiving a faster response from freelancers to help get your project start immediately!

  
  You can mark your project as Urgent for $7.00 USD.

• What is a Private Project?

  You can hide all bids for a one time fee of $5.00 USD. Private project upgrade may lead to more accurate and high-quality bids for your project!

  
  This type of project appears with the Private graphic next to the title of the project.

Employers - Milestone Payment

• What is the Milestone Payment System?

  The Milestone Payment System is a special feature that allows controlled payments to be made for the awarded freelancer on a project.

  
  When a freelancer requests for a Milestone Payment, the employer can create one by depositing funds for it. We will then hold such funds until the employer and the freelancer agree that the funds should be released to the freelancer.

  
  Once an employer releases a Milestone Payment, the employer acknowledges that their awarded freelancer has completed the work fully and most satisfactorily. Lancli.com will then disburse the Milestone Payment to the freelancer.

  
  If an employer does not approve of the freelancer's work or the freelancer requests payment to an unwilling employer, the parties can access the Dispute Mediation Services.

• Why use a Milestone Payment?

  We highly recommend using Milestone Payments on projects because of the following:

  • It is very risky for employers to pay outside of Lancli.com.

  • Lancli.com offers protection if something goes wrong with the project.

  • Freelancers' reputation (feedback and ratings) will increase if projects are paid through Milestone Payments.

  • Employers will be able to attract more freelancers to bid on their projects by using Milestone Payments.

• How do I create a Milestone Payment?

  • Log in to your Lancli.com account.

  • Click My Projects. 

  • Click your project's title to go to working-stage page. 

  • Click Create New Milestone

  • Enter the amount of the payment and the task to be done for it. 

  • Click Create.

• How do I release a Milestone Payment?

  • Log in to your Lancli.com account.

  • Click My Projects. 

  • Click the title of your project's title to go to working-stage page.  

  • Click Release next to the Milestone Payment you wish to transfer to your freelancer.

  • Click Release.

  
  Once the Milestone Payment is released, there's no way for us to recover the funds. Make sure that the project has been completed and you are 100% satisfied with the results before releasing your pending Milestone Payment.

• How do I cancel a Milestone Payment?

  For the protection of freelancers, a Milestone Payment cannot be cancelled by the employer. If you feel a freelancer isn't entitled to a Milestone Payment, you should first contact the freelancer to request the Milestone Payment's cancellation.

  If an agreement cannot be reached, please consider using Lancli.com's Dispute Mediation Services.

• Why should I create a Milestone Payment immediately after awarding my project?

  Creating one Milestone Payment or more upon awarding a freelancer makes your project start faster. Freelancers will be motivated to start work immediately knowing they'll get paid once you're happy with their work. Milestone Payment will remain pending until you release it upon project completion.

• I already released my Milestone Payment, is there a way for me to get my money back?

  Once the Milestone Payment is released, there's no guarantee we can recover the funds. We still recommend you to discuss any project issues with your freelancer first.

Feedback System

• How do I rate and write a review for a Freelancer?

  After a project is completed and the freelancer is paid. The feedback system for that project will become available. You will be automatically redirected to the feedback form once you mark your project as completed.p>

• What if a Freelancer fails to complete my project?

  Employers have the option to mark their project as incomplete if the freelancer is unable to complete the work required. The Incomplete project will be posted on the freelancer's profile page as a review for the project.

  
  To leave an Incomplete project, go to the project's page working-stage, click End Project Early select "The freelancer is unable to complete my project." and click Submit.

  
  Please note that Lancli.com recommends making every attempt to resolve any issues before submitting an Incomplete project. Keep your comments at a professional level.

• How do I rate and write a review for an Employer?

  After a project is completed and you are paid the full amount of your winning bid (through Lancli.com), the feedback system for that project will become available.

• Why can't I find option to rate a user?

  Users may only leave feedback if the following conditions are met:

  • The project is paid to freelancer.

  • The project is paid using Lancli.com's Milestone Payment System.