Lancli.com FAQ

You can Check our Fees & Charges page for more information about fees structure


About Lancli.com

  • What is Lancli?
  • What fees does Lancli.com charge?
  • How do I sign up?
  • I am an Employer, how will Lancli work for me?
  • I am a Freelancer, how will Lancli work for me?

User Profile

  • How do I edit my Profile?
  • Your Profile
  • Can I change my username?
  • How do I change my display name in my Profile?
  • How do I add a Portfolio to my Profile?
  • The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?
  • How do I close my account?
  • Why is my account suspended?

Memberships

  • What are Lancli.com memberships?
  • What benefits do lancli Members get?
  • How much does a lancli.com Membership cost?
  • I've deposited funds for a membership but haven't been upgraded yet.
  • What are the Billing Cycles for lancli Memberships?
  • How do I upgrade my membership?

Employers

  • How does lancli.com work for employers?
  • How can I ask questions before selecting a freelancer?
  • How do I award a freelancer?
  • What fees will I pay?
  • How do I post a project?
  • Why is my project rejected?
  • What is a Starred Project?
  • What is an Urgent Project?
  • What is a Private Project?

Employers - Milestone Payment

  • What is the Milestone Payment System?
  • Why use a Milestone Payment?
  • How do I create a Milestone Payment?
  • How do I release a Milestone Payment?
  • How do I cancel a Milestone Payment?
  • Why should I create a Milestone Payment immediately after awarding my project?
  • I already released my Milestone Payment, is there a way for me to get my money back?

Feedback System

  • How do I rate and write a review for a Freelancer?
  • What if a Freelancer fails to complete my project?
  • How do I rate and write a review for an Employer?
  • Why can't I find option to rate a user?

Freelancers

  • How does Lancli.com work for freelancers?
  • What are the fees for freelancers?

Freelancers - Bidding

  • How do I submit a bid?
  • Is there a fee for bidding?
  • Why can't I bid on a project?
  • What are Highlighted Bids?
  • What is my bid limit?
  • What is a Sponsored Bid?
  • How do I sponsor my bid?
  • How many Sponsored bids can there be on one project?
  • How do I deliver a project?

Freelancers - Milestone Payment

  • How do I get paid?
  • Can I receive payments outside of a project?
  • Can I receive payments outside of Lancli.com?
  • Why use a Milestone Payment?

Dispute Mediation Services

  • What is the Dispute Mediation Service?
  • How do I file a dispute on my project?
  • Can I dispute work that does not relate to a project?
  • Can I submit more evidence after the dispute has been escalated to Arbitration?
  • I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?

Payments and Billing

  • How do I deposit money into my account?
  • How are payments billed to my account?
  • How do I cancel my PayPal billing agreement?
  • How do I withdraw money from my account?
  • In what ways can you send me my earnings?
  • When will my withdrawal be processed?
  • Is there a cut-off time for submitting a withdrawal?
  • Why is my withdrawal still in the pending status?

Financial Reporting

  • How can I view my financial statements?
  • How can I view my Transaction History?

Terms and Conditions


Troubleshooting

  • Basic Troubleshooting
  • When I try to log in, I'm redirected to the login page again without any error message. What should I do to log in?
  • Why am I not getting emails such as new project notifications?








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